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| My Account / Online Profile |
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| My Account / Online Profile Questions |
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1. Why do I have to join Marriott Rewards on Marriott.com?
2. Why can't I use my username to log into Marriott.com anymore? 3. I forgot my password. How can I find out what it is? 4. How can I update my personal contact information in my Marriott Rewards account online? 5. Will my email address be used by Marriott for marketing purposes? 6. How does Marriott International protect my privacy? 7. I travel frequently to the same locations. How can I keep track of my favorite hotels? 8. Why am I getting an error message when signing into my account and accessing my Marriott Rewards information? |
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| My Account / Online Profile Answers |
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| 1. Why do I have to join Marriott Rewards on Marriott.com? |
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| Joining Marriott Rewards is not required to reserve a room on Marriott.com or to navigate the website. The program allows you access to a wide range of benefits, including gaining Rewards points towards a free stay, setting reservation preferences and providing the fastest way to reserve a room on Marriott.com. After joining Rewards and signing in, Marriott.com can keep you updated about your Rewards Points, your past and upcoming reservation activity, and provide you with the best offers available on the site. |
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| 2. Why can't I use my username to log into Marriott.com anymore? |
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| Marriott.com has recently simplified the login process. A user name is no longer required to log into your Marriott Rewards account. Instead, you may use either your Marriott Rewards account number or the email address that is tied to your account.
Guests who had an online account, but were not previously Marriott Rewards members will now need to join Marriott Rewards to use their online account. Join now and begin enjoying all the benefits associated with the Marriott Rewards program. |
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| 3. I forgot my password. How can I find out what it is? |
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| Your password hint can be retrieved online by selecting 'Forgot password' on the Sign In page. To display your password hint, enter your first and last name plus your email address or Marriott Rewards number.
When you created your online account on Marriott.com, you were required to enter a password reminder. You can retrieve your password hint online by selecting "Forgot password" on the "Sign In" page. You're required to enter your first and last name plus your email address or Marriott Rewards number. You can have your password sent directly to the email address on your account by following these steps:
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| 4. How can I update my personal contact information in my Marriott Rewards account online? |
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| After you sign in, you'll see a "My Marriott Rewards Account" link located in the top right area of each page on Marriott.com. A menu of options will appear that you can use to modify your account information. If you do not remember your password and need assistance, click here. |
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| 5. Will my email address be used by Marriott for marketing purposes? |
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| It's our intention to only send you email communications that will be useful to you and that you want to receive. When you create a personal account, join Marriott Rewards or make a reservation and give us your email address, we'll periodically send information to you by email about special offers and promotions. These communications will relate to Marriott offers which may also include the promotions of select, reputable third parties with whom Marriott has a strategic marketing relationship that offer products or services that we believe would be of interest to you.
We may use third-party email service providers to send emails. These service providers are prohibited from using your email address for any purpose other than to send Marriott-related email. If you do not wish to receive email updates on your Marriott Rewards account, offers from Marriott Rewards and Marriott.com, or satisfaction and market surveys, you may unsubscribe here. In addition, you'll be given the choice to opt-out of future emails by following instructions provided in the email. You can also opt-out online by signing in to update your personal account or by sending a letter to:
Internet Customer Care – Unsubscribe 1818 North 90 Street Omaha, Nebraska 68114-1315 USA |
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| 6. How does Marriott International protect my privacy? |
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| Marriott International is committed to providing outstanding service to all customers, including concerns about privacy. For full details, please refer to our Internet Privacy Statement. |
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| 7. I travel frequently to the same locations. How can I keep track of my favorite hotels? |
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| Marriott.com has just added a save hotel function. Please note that you must be logged into your Marriott Rewards account in order to use it. Add New Hotels You can save hotels from a search results list, a compare hotels page or a hotel information page by simply clicking “Save hotel.” To view your list, click on "My Marriott Rewards Account" at the top of the page. Then click on “Trip Planner” to view your saved hotels. Saved Hotel Listings Each saved hotel in your Trip Planner contains links to hotel information pages as well as a search box to quickly check availability. Saved hotels can easily be deleted with a single click of the “Remove Hotel” button. |
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| 8. Why am I getting an error message when signing into my account and accessing my Marriott Rewards information? |
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There are several reasons this error may occur:
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